European returns with SendCloudMaking the shipping and return process even easier? With the return service of SendCloud you can automate, optimize and simplify the total return process. Customers can print their own and automated shipping labels in just one minute. Attract customers from different countries, with an effortless return process. Customers from anywhere can easily return their packages via parcel shops of our connected carriers in different countries. The return process is thereby an added value for your online store. An easy return process even generates conversion.
HOW DOES IT WORK?
Store branded return portal
The return portal could be personalized in the style of your own online store. How does it work? You can decide the font type, color, header image and add your brand logo.
In just 5 easy steps you can activate the return module! Once activated you receive a personal url for your online store. Communicate your personal return url to your customers and they can generate their own return labels.
All of the returns in one overview
The return overview presents all of the orders that return to your online store. By following the status of these orders you know exactly when the return package will arrive. Struggling with creating return labels manually is history. Customers simply can bring their returns to a service point of the connected carrier.
Automated return information
Customers receive automatically a confirmation email of the returned order. This email includes the shipping status which ensures that customers are updated and can follow the package with a track and trace number. Also the emails for the returns can be personalized to the style of your store. This creates trust and an additional service to your customers.